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- Q:Do I need to register an account to place an order?
- A:Yes, you have to register an account in order to place an online order on BoveyJewellery Online boutique.
- Q:What is the delivery charge and schedule?
- International shipping fee is chargeable from usd 15 (Actual shipping fee for international orders will be reflected upon checkout. Recipient of the package might be charged customs duties and tax upon the arrival of the package at its destination country).
- All shipments must be made to a physical address.
If you have any questions, please reach our customer care team at boveyjewellery@gmail.com.
- Q:My order has not arrived as expected. What should I do?
- A:If your item(s) has not arrived as expected, kindly write in to us at boveyjewellery@gmail.com with your ORDER ID.
- Q:Will I be charged customs and import charges?
- A:For items to be delivered other countries and regions, BoveyJewellery will process charges, in accordance with the legal regulations of the country where the items are delivered to. This would include any prevailing sales or import taxes, if applicable. The customer will be fully liable for any such taxes and or duties due.
- Q:Which countries does BoveyJewellery ship to?
- A:Aside from HongKong, BoveyJewellery currently ships to: Singapore, Thailand, Australia, Canada, Indonesia, Malaysia, Philippines, United States and Vietnam. International orders will be processed within 5 business days (Mondays to Fridays excluding Public Holidays), upon order confirmation via email.
- Q:The item I want is out of stock. Will there be a restock?
- A:Please send your request to boveyjewellery@gmail.com.
- Q:What if the size that I want is not available?
- A:If the size you want is not available, please send an email to inform us of the size you need,our e-mail address is boveyjewellery@gmail.com. A Customer Service Representative will contact you.
- Q:What if the ring that I ordered does not fit?
- A:We provide a one-time complimentary ring resizing for rings purchased at BoveyJewellery Online boutique. Please note that some rings may not be suitable for resizing or may have other restrictions on the extent for alteration. Consumers are required to ensure that the goods and packaging are in good condition and to pay all shipping costs; otherwise, BoveyJewellery reserves the right to refuse to provide resizing services.
- Q:Can I choose the currency for my order?
- A:All orders made will be charged in US You may choose the available currency at the top of the website for your reference. The final exchange rate is dependent on your credit card issuer.
- Q:Can I change or amend my order once it has been placed?
- A:You cannot change or amend your order once it has been placed and paid for.
- Q:Is the parcel insured?
- A:BoveyJewellery insures all jewellery during the time the parcel is in-transit till it is delivered to you. Parcels will require a signature upon delivery or collection at which point the risk of lost of the jewellery will then be passed to you. In the event the recipient or collector is not the original purchaser, for example a gift delivery, you agree that the recipient's signature shall constitute evidence of delivery and fulfillment of your order, as well as the passing of risk.
- Q:What is your return policy for online purchases made in HongKong and online purchases made outside HongKong?
- A:Please note that there is strictly no return and no refund on orders made on BoveyJewellery Online boutique.
- Q:What is your exchange policy?
- A:Jewelry Exchange policy Each sold item, except promotional item , is entitled to a one -time exchange within 2 days if it is in its original good condition, and is accompanied by the original receipt and certificate( where applicable). There will be no refund of difference if price of the new item is lower than the original item. If the exchange item is of a higher value, kindly top up the difference. Please note that the consumer have to pay all shipping costs.
- Q:I have received a damaged item via delivery. What should I do?
- A:In the unlikely event that your item is damaged, please drop us an email at boveyjewellery@gmail.com with your Full Name, Receipt/Invoice Number, and photos of your item within 2 days upon receipt of your item. Kindly ensure the photos capture the item and the damage in a clear manner. Our customer service team will contact you to acknowledge your request.There will be no cash refunds in any part or in full.
- Q:I have just registered with BoveyJewelry, Is my personal information kept private?
-
A:We are committed to respecting the privacy rights of our customers and all visitors to our website. We take this matter seriously and have instituted policies and procedures to safeguard your privacy.
When you create your account with us, or sign up with us for any events, promotions or other communications, you thereby agree that you have willingly and knowingly provided us with your personal information, i.e. name, address, and contact details, and that this information is true, accurate and complete. We hereby agree that we will not disclose or forward this information to other parties, except as necessary to facilitate delivery or shipment.
Frequently Asked Questions
Shopping Information
Do you offer free delivery?
Yes, we offer free delivery for all orders over £ 50 in the UK. At present, it is open to the UK.
Can I get my order?
You can now collect packages from our Swansea Cloud
Warehouse during our opening hours:
10 a.m. to 4 p.m. from Monday to Friday
Just select the "pick up" option at the time of checkout, and we will notify you when you purchase and are ready to pick up.
Do I need to pay duties andtaxes for my order?
Because it is only open to the UK at present, there is no need to collect other tariffs and taxes. Please look forward to the opening of other regions.
Returns and Exchange
What if I want to return?
You can return the non-worn products purchased online within 14 days after the order date (special note: worn earrings and other pierced accessories are not refundable). All returns should be returned to us in the original packaging and original state provided.
Please ask you to provide the delivery certificate of the return, because we are not responsible for anything lost or damaged during the transportation.
The refund shall be processed within 7 days from the date of return.
The freight and returned postage will only be refunded if there is a problem with the goods.
If the goods you received are damaged, please notify us within 24 hours after delivery so as to arrange replacement.
Do you offer exchanges?
We accommodate exchanges if the item requested is available in stock. If not, we will advise to return your merchandise and place a new order.
Stores
Do you have a physical store presence?
Not yet. You can contact us by email to make an appointment to visit our studio in Swansea minnojewellery@gmail.com
Jewellery Care
What's the best way to care for my jewellery?
PRECIOUS METALS
Metals such as sterling silver and brass are naturally soft and should be treated with special care to avoid damage. To care for your pieces, avoid exposure to perfumes, oils and household chemicals. If tarnishing occurs wipe with a jewellery cleaning cloth or clean with a suitable cleaning agent. Keep away from hard surfaces as bumps and scratches will cause wear to the plating. To extend the life of your plated jewellery we recommend keeping in a soft pouch or jewellery box, out of direct sunlight and heat.
RESIN PIECES
Resin is a strong and durable material, nevertheless should be treated as a ceramic as it can break if dropped or knocked against a hard surface. To keep your resin jewellery in good condition, simply wipe with a clean, dry cloth. To prolong the original colours of each jewellery piece, keep away from sunlight.
SEMI- PRECIOUS STONES & PEARLS
Semi- Precious stones are very delicate and should be handled with extra care. We recommend using soft, dry, untreated clothe to clean your stones. Pearls are natural materials, each piece is unique and will vary slightly in shapes and colours. Jewellery with pearl can be cleaned with lukewarm damp cloth. Avoid exposure to perfumes, oils and household chemicals
What if there is a fault with my purchase?
To request a repair please email minnojewellery@gmail.com and be sure to include your name, telephone number, and a brief description as well as an image of the fault. We will respond with instructions on how to proceed.
Materias
Is your jewellery nickel free?
Yes. We use sterling silver with 18k gold-plating and resin in our jewellery
- Q:Do I need to register an account to place an order?
- A:Yes, you have to register an account in order to place an online order on BoveyJewellery Online boutique.
- Q:What is the delivery charge and schedule?
- International shipping fee is chargeable from usd 15 (Actual shipping fee for international orders will be reflected upon checkout. Recipient of the package might be charged customs duties and tax upon the arrival of the package at its destination country).
- All shipments must be made to a physical address.
If you have any questions, please reach our customer care team at boveyjewellery@gmail.com.
- Q:My order has not arrived as expected. What should I do?
- A:If your item(s) has not arrived as expected, kindly write in to us at boveyjewellery@gmail.com with your ORDER ID.
- Q:Will I be charged customs and import charges?
- A:For items to be delivered other countries and regions, BoveyJewellery will process charges, in accordance with the legal regulations of the country where the items are delivered to. This would include any prevailing sales or import taxes, if applicable. The customer will be fully liable for any such taxes and or duties due.
- Q:Which countries does BoveyJewellery ship to?
- A:Aside from HongKong, BoveyJewellery currently ships to: Singapore, Thailand, Australia, Canada, Indonesia, Malaysia, Philippines, United States and Vietnam. International orders will be processed within 5 business days (Mondays to Fridays excluding Public Holidays), upon order confirmation via email.
- Q:The item I want is out of stock. Will there be a restock?
- A:Please send your request to boveyjewellery@gmail.com.
- Q:What if the size that I want is not available?
- A:If the size you want is not available, please send an email to inform us of the size you need,our e-mail address is boveyjewellery@gmail.com. A Customer Service Representative will contact you.
- Q:What if the ring that I ordered does not fit?
- A:We provide a one-time complimentary ring resizing for rings purchased at BoveyJewellery Online boutique. Please note that some rings may not be suitable for resizing or may have other restrictions on the extent for alteration. Consumers are required to ensure that the goods and packaging are in good condition and to pay all shipping costs; otherwise, BoveyJewellery reserves the right to refuse to provide resizing services.
- Q:Can I choose the currency for my order?
- A:All orders made will be charged in US You may choose the available currency at the top of the website for your reference. The final exchange rate is dependent on your credit card issuer.
- Q:Can I change or amend my order once it has been placed?
- A:You cannot change or amend your order once it has been placed and paid for.
- Q:Is the parcel insured?
- A:BoveyJewellery insures all jewellery during the time the parcel is in-transit till it is delivered to you. Parcels will require a signature upon delivery or collection at which point the risk of lost of the jewellery will then be passed to you. In the event the recipient or collector is not the original purchaser, for example a gift delivery, you agree that the recipient's signature shall constitute evidence of delivery and fulfillment of your order, as well as the passing of risk.
- Q:What is your return policy for online purchases made in HongKong and online purchases made outside HongKong?
- A:Please note that there is strictly no return and no refund on orders made on BoveyJewellery Online boutique.
- Q:What is your exchange policy?
- A:Jewelry Exchange policy Each sold item, except promotional item , is entitled to a one -time exchange within 2 days if it is in its original good condition, and is accompanied by the original receipt and certificate( where applicable). There will be no refund of difference if price of the new item is lower than the original item. If the exchange item is of a higher value, kindly top up the difference. Please note that the consumer have to pay all shipping costs.
- Q:I have received a damaged item via delivery. What should I do?
- A:In the unlikely event that your item is damaged, please drop us an email at boveyjewellery@gmail.com with your Full Name, Receipt/Invoice Number, and photos of your item within 2 days upon receipt of your item. Kindly ensure the photos capture the item and the damage in a clear manner. Our customer service team will contact you to acknowledge your request.There will be no cash refunds in any part or in full.
- Q:I have just registered with BoveyJewelry, Is my personal information kept private?
-
A:We are committed to respecting the privacy rights of our customers and all visitors to our website. We take this matter seriously and have instituted policies and procedures to safeguard your privacy.
When you create your account with us, or sign up with us for any events, promotions or other communications, you thereby agree that you have willingly and knowingly provided us with your personal information, i.e. name, address, and contact details, and that this information is true, accurate and complete. We hereby agree that we will not disclose or forward this information to other parties, except as necessary to facilitate delivery or shipment.